MyGate Smartlock
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Door Compatibility Requirements
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2
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How can I choose which lock is feasible for my door?
Curious about the compatibility and features of the MyGate lock for my door?
All About EDGE Lock
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10
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What is this New EDGE Lock?
EDGE Lock Door Feasibility
When will the product be available for purchase?
What is the price of the product?
Is there a warranty on the product?
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Offers & Policies
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1
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Mygate Smart Lock 60-Day Free Return Policy: Buy and Try Offer
MyGate Smart Lock Installation Process
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4
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How can I check if Brand installation services are available for my address?
I have received my lock. What’s the next step in the installation process?
Do I need to arrange any accessories or tools for the installation?
What if essential parts are missing from the box?
Mygate WiFi Gateway - Smart Devices
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3
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How to Configure Your Mygate WiFi Gateway and Why it is a Game-Changer!
How do I add the Wi-Fi gateway to my MyGate lock, and how can I check the status of the gateway connection?
I have successfully configured Mygate WiFi Gateway, but I am unable to remotely unlock my Mygate Smart Lock
Lock SetUp Configuration
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5
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Need Help With Lock Setup?
How to Change Super Admin for the lock?
How can I add my MyGate lock in a MyGate society, and is the MyGate Smart Devices app available to everyone?
Can I manage multiple smart door locks using the same app?
What type of battery is recommended for this lock, and what is its expected battery life?
Users & Accesses
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8
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How Can I Get Access Records?
How to create a user profile?
How can I provide the App and Admin access to my family members?
Need to add a new fingerprint? Learn how to register additional fingerprints
Need to register an RFID card with your lock? Follow these easy steps!
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Lock App Settings
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6
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What is Secure Mode on smart locks and how does it work?
What is Passage Mode, and how does it work?
What is the Auto-Lock feature, and how does it keep your home secure?
How can I remotely unlock the Mygate lock?
Wi-Fi connectivity problems with your MyGate lock? Find out how to solve them in minutes!
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TOP Lock Usage Queries
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5
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How to Delete and Factory Reset Your Mygate Smart Lock on the App
What are the different ways to unlock the door?
How can I open the door if my lock isn’t responding and I’m stuck outside? Is there a backup option if it loses power?
Can I access an activity log of the lock usage, and will I receive notifications on my smartphone for lock activity, such as when the door is unlocked by maids, family members, or friends?
Can I change the PIN code access for my lock, and can I customize the validity period of the OTP? Additionally, can I unlock the door from inside my home?