MyGate Smartlock
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All About Mygate Smart Locks
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16
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How do MyGate locks work, and what are the different models available?
What are the different ways to unlock the door?
How can i book demo of your smart Lock?
I want to purchase the locks in bulk, how can I do that, and do you provide smart locks for hotels?
I’m interested in becoming a partner or distributor for Mygate locks.
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Demo Related FAQs
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10
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How can I book a demo for my smart lock, and where can I find the link to schedule it?
Where and how can I book a demo for my smart lock, and do I need to provide details like my address or preferred time?
If I face any issues while booking the demo, is there a customer support number or email I can contact?
I have booked for a demo but no one has turned up. Please help me with that.
Will I receive a confirmation email after booking my demo, and how long does it usually take for the demo team to arrive?
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Offers & Policies
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1
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Mygate Smart Lock 60-Day Free Return Policy: Buy and Try Offer
Delivery Related FAQs
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10
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What should I do if there's an issue with my order or delivery?
Do you ship internationally, and if so, what are the shipping costs and delivery times?
What payment methods do you accept?
Do you have a COD option for purchasing the Mygate Lock?
How can I cancel my order?
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Installation Process FAQs
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18
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How can I check if Brand installation services are available for my address?
How can I book and schedule the installation for my MyGate smart lock?
Do I need to arrange any accessories or tools for the installation?
What if essential parts are missing from the box?
How long does the installation process typically take?
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Lock SetUp Configuration
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10
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Need Help With Lock Setup?
How to Change Super Admin for the lock?
How can I add my MyGate lock in a MyGate society, and is the MyGate Smart Devices app available to everyone?
Can I manage multiple smart door locks using the same app?
Which batteries are best for MyGate locks and how long do they last?
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Users & Accesses
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13
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How to create a user profile?
How to set up a PIN for user profile?
Need to add a new fingerprint? Learn how to register additional fingerprints
Can I change the PIN code access for my lock, and can I customize the validity period of the OTP? Additionally, can I unlock the door from inside my home?
Need to register an RFID card with your lock? Follow these easy steps!
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Lock App Settings
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8
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Can I get an activity log of the lock usage?
What is Secure Mode on smart locks and how does it work?
What is Passage Mode, and how does it work?
What is the Auto-Lock feature, and how does it keep your home secure?
How can I remotely unlock the Mygate lock?
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All About RFID CARD
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7
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How does the RFID card work with the smart lock?
How do I configure the RFID card with my smart lock?
Can I add multiple RFID cards to my smart lock?
What is the range of the RFID card for unlocking the door?
Can the RFID card be used for multiple locks?
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Mygate WiFi Gateway - Smart Devices
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6
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Where can I purchase the MyGate WiFi gateway and How it works?
How to Configure Your Mygate WiFi Gateway and Why it is a Game-Changer!
How do I add the Wi-Fi gateway to my MyGate lock, and how can I check the status of the gateway connection?
I have successfully configured Mygate WiFi Gateway, but I am unable to remotely unlock my Mygate Smart Lock
Other users can unlock the door remotely via Gateway?
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All About Mygate Lock Door Remote
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8
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How does the Bluetooth remote unlocking device work with the smart lock?
How do I pair the Bluetooth remote unlocking device with my smart lock?
Do I need to have Bluetooth enabled on my phone to use the remote device?
Can I use the Bluetooth remote unlocking device from a distance?
How many Bluetooth remote unlocking devices can I use with one smart lock?
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All About EDGE Lock
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10
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What is this New EDGE Lock?
EDGE Lock Door Feasibility
When will the product be available for purchase?
What is the price of the product?
Is there a warranty on the product?
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General Troubleshooting Steps
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20
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I am unable to unlock via fingerprint, RF card and Pin. It is not working for anyone.
Lock is not accepting the fingerprint of my father or kid or maid? Please assist.
How to Delete and Factory Reset Your Mygate Smart Lock on the App
The latch bolt is not going inside properly. Please assist.
How can I open the door if my lock isn’t responding and I’m stuck outside? Is there a backup option if it loses power?
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Mygate Lock Door Sensor
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13
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How do I install the door sensors?
Do the door sensors work with all types of locks?
Will I get a notification when the door opens or closes?
Do I need to set up or calibrate the door sensors?
Can I change door sensor settings in the app?
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Know More About the Diagnostics Tool – Fix Your Issue on Your Own!
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7
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What to do if remote unlocking is not working on MyGate WIFI-Gateway?
Why am I not receiving notifications, and could it be related to Wi-Fi connectivity issues?
Why do deleted fingerprint, PIN, and RFID access keys still work?
Facing Issues While Removing a User Profile or Access?
Why am I unable to create a new profile or assign access to someone?
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