MyGate Smartlock
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Door Compatibility Requirements
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2
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How can I choose the right lock for my Metal/Steel/Sliding door, wooden door, or safety door?
Curious about the compatibility and features of the MyGate lock for my door?
All About EDGE Lock
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10
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What is this New EDGE Lock?
EDGE Lock Door Feasibility
When will the product be available for purchase?
What is the price of the product?
Is there a warranty on the product?
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Offers & Policies
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Mygate Smart Lock 60-Day Free Return Policy: Buy and Try Offer
MyGate Smart Lock Installation Process
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16
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How can I check if Brand installation services are available for my address?
How can I book and schedule the installation for my MyGate smart lock?
Do I need to arrange any accessories or tools for the installation?
What if essential parts are missing from the box?
How long does the installation process typically take?
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Mygate WiFi Gateway - Smart Devices
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5
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Where can I purchase the MyGate WiFi gateway and How it works?
How to Configure Your Mygate WiFi Gateway and Why it is a Game-Changer!
How do I add the Wi-Fi gateway to my MyGate lock, and how can I check the status of the gateway connection?
I have successfully configured Mygate WiFi Gateway, but I am unable to remotely unlock my Mygate Smart Lock
Other users can unlock the door remotely via Gateway?
Lock SetUp Configuration
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10
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Need Help With Lock Setup?
How to Change Super Admin for the lock?
How can I add my MyGate lock in a MyGate society, and is the MyGate Smart Devices app available to everyone?
Can I manage multiple smart door locks using the same app?
Which batteries are best for MyGate locks and how long do they last?
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Users & Accesses
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10
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How to create a user profile?
Why did my recurring/timed access stop working ?
How Can I Get Access Records?
How can I provide the App and Admin access to my family members?
Need to add a new fingerprint? Learn how to register additional fingerprints
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Lock App Settings
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8
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What is Secure Mode on smart locks and how does it work?
What is Passage Mode, and how does it work?
What is the Auto-Lock feature, and how does it keep your home secure?
How can I remotely unlock the Mygate lock?
Wi-Fi connectivity problems with your MyGate lock? Find out how to solve them in minutes!
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TOP Lock Usage Queries
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6
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How to Delete and Factory Reset Your Mygate Smart Lock on the App
What are the different ways to unlock the door?
How can I open the door if my lock isn’t responding and I’m stuck outside? Is there a backup option if it loses power?
Can I get an activity log of the lock usage?
Can I change the PIN code access for my lock, and can I customize the validity period of the OTP? Additionally, can I unlock the door from inside my home?
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All About RFID CARD
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7
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How does the RFID card work with the smart lock?
How do I configure the RFID card with my smart lock?
Can I add multiple RFID cards to my smart lock?
What is the range of the RFID card for unlocking the door?
Can the RFID card be used for multiple locks?
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All About Mygate Lock Door Remote
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8
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How does the Bluetooth remote unlocking device work with the smart lock?
How do I pair the Bluetooth remote unlocking device with my smart lock?
Do I need to have Bluetooth enabled on my phone to use the remote device?
Can I use the Bluetooth remote unlocking device from a distance?
How many Bluetooth remote unlocking devices can I use with one smart lock?
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All About Mygate Smart Locks
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12
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How do MyGate locks work, and what are the different models available?
How can i book demo of your smart Lock?
I want to purchase the locks in bulk, how can I do that, and do you provide smart locks for hotels?
I’m interested in becoming a partner or distributor for Mygate locks.
Warranty and Service Support - Mygate Smart Locks
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Demo and Delivery Related FAQs
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18
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Where can I track my order?
What should I do if there's an issue with my order or delivery?
How can I cancel my order?
I have booked for a demo but no one has turned up. Please help me with that.
How can I book a demo for my smart lock, and where can I find the link to schedule it?
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General Troubleshooting Steps
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13
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I am unable to unlock via fingerprint, RF card and Pin. It is not working for anyone.
The latch bolt is not going inside properly. Please assist.
I am locked out and unable to open the lock. What should I do?
The door is not opening despite the lock saying unlocked. Please assist.
My lock battery is draining very fast. Please assist.
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