MyGate Smartlock
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General Troubleshooting Steps
General Troubleshooting Steps
I am unable to unlock via fingerprint, RF card and Pin. It is not working for anyone.
Lock is not accepting the fingerprint of my father or kid or maid? Please assist.
How to Delete and Factory Reset Your Mygate Smart Lock on the App
How can I open the door if my lock isn’t responding and I’m stuck outside? Is there a backup option if it loses power?
The latch bolt is not going inside properly. Please assist.
I am locked out and unable to open the lock. What should I do?
The door is not opening despite the lock saying unlocked. Please assist.
My lock battery is draining very fast. Please assist.
Steps to Replace the Wi-Fi Chip?
Lock requires multiple attempts to validate the fingerprint. Please assist.
My wifi is not getting configured. Please assist.
Do I encounter issues during the app setup process?
How can I open the door if my lock is not responding and I am stuck outside ?
Is there a backup option for accessing the door in case the smart lock malfunctions or loses power?
How to replace the battery?
I just changed the batteries to my lock a week ago and it’s already at low battery. Battery is daining fast.
Why tamper alert is coming? How to fix this?