How can I open the door if my lock isn’t responding and I’m stuck outside? Is there a backup option if it loses power?

If your lock battery is dead, no worries! You can easily charge it using the emergency charging C-type USB port located near the keyhole on the front of the lock.

We also suggest keeping a manual key outside your home for those unexpected emergencies. If you’re still encountering issues, our support team is ready to help! Just reach out to us; we’re available every day from 10:00 AM to 7:00 PM.