How can I open the door if my lock isn’t responding and I’m stuck outside? Is there a backup option if it loses power?

If your lock battery is dead, no worries! You can easily charge it using the emergency charging C-type USB port located near the keyhole on the front of the lock.

We also recommend keeping a manual key outside your home for unexpected emergencies. If you're still facing any issues, our support team is here to help! Feel free to reach out to us via WhatsApp at 63663 59011,  we're available every day from 10:00 AM to 7:00 PM.