How can I fix Wi-Fi and notifications problems with mygate smart lock?

While connectivity hiccups are rare, follow this quick guide to get your lock back on track:

1. Check Your Wi-Fi Network: Make sure you’re connected to a 2.4 GHz Wi-Fi network, as our smart locks are not compatible with 5 GHz networks. Keep it simple for smoother connections!

2.Update the App: Ensure your MyGate app is up to date! Head over to the App Store or Google Play Store to grab the latest version and enjoy improved performance.

3.Reboot Your MyGate Smart Lock:

• Remove the batteries.

• Wait for 10 seconds.

• Reinsert the batteries to reboot your lock and refresh its connection.

4.Wi-Fi Connectivity Check:

• Open the MyGate app and tap on "Manage Locks."

• Tap the settings icon at the top-right corner.

• Use the diagnostics tool to check the Wi-Fi status and easily reconfigure it.

Tip: Stay close to the lock and make sure it’s awake while doing the setup for the best results! 

Important Notes:

 - 5G Wi-Fi is not supported always choose 2.4 GHz Wi-Fi for hassle-free connections.
-  Ensure you have an active internet connection while setting up your lock for seamless operation.

Note: While configuring Wi-Fi, if you see messages like "Failed to load networks" or "Wi-Fi broken",

Please take screenshots of the error or record your screen while the issue occurs. Then, simply chat with us on WhatsApp at 6366359011 and raise a complaint. We’ll assist you further!