Not receiving notifications for lock usage? Let’s get your MyGate Smart Lock alerts working perfectly!
Step 1: Update the App
Ensure your MyGate app is up to date for optimal performance.
Visit the App Store or Google Play Store to get the latest version.
Step 2: Calibrate the Lock Clock
Open the Lock Clock option in the app.
Tap Calibrate Time to make sure your lock is displaying the correct time.
Step 3: Reboot Your MyGate Smart Lock
Remove the batteries from the lock.
Wait 10 seconds.
Reinsert the batteries to reboot your lock and refresh its connection.
Step 4: Wi-Fi Connectivity Check
Open the MyGate app and tap on "Manage Locks".
Tap the settings icon in the top-right corner.
Use the diagnostics tool to check the Wi-Fi status and reconfigure if necessary.
Pro Tip: Be close to the lock and ensure it’s awake during setup for the best results!
Step 5: Access Logs
After Wi-Fi reconfiguration, go to Settings and select "Access Logs" to review the log details and troubleshoot if needed.
Important Notes:
5G Wi-Fi is not supported—always use 2.4 GHz Wi-Fi for seamless connectivity.
Ensure an active internet connection during setup to guarantee smooth operation.
Still Having Issues?
No worries! We’re here to help. Send error screenshots to devices@mygate.in, and our support team will contact you within 24-48 hours to assist further.