Why am I not receiving real-time lock and unlock notifications?

To send real-time notifications when your lock is locked or unlocked, your lock needs a MyGate Wi-Fi Gateway. If you already have one, please try the steps below:-

Step 1: Update the app

• Make sure your MyGate app is up to date for the best performance.

• Visit the App Store or Google Play Store to get the latest version.

Step 2: Calibrate the lock clock

• Open the Lock Clock option in the app.

• Tap Calibrate Time to make sure your lock shows the correct time.

Step 3: Reboot your MyGate Smart Lock

• Remove the batteries from the lock.

• Wait 10 seconds.

• Reinsert the batteries to reboot the lock and refresh its connection.

Step 4: Check the Wi-Fi connection

• Open the MyGate app and tap Manage Locks.

• Tap the settings icon in the top-right corner.

• Use the diagnostics tool to check the Wi-Fi status and reconfigure it if needed.

Pro tip: Stay close to the lock and make sure it is awake during setup for the best results.

Important notes:

• 5 GHz Wi-Fi is not supported. Always use a 2.4 GHz network for a stable connection.

• Make sure you have an active internet connection during setup.

Note: While configuring Wi-Fi, if you see a message like “Failed to load networks” or “Wi-Fi broken,” please take a screenshot or record your screen while the issue occurs. Share it with us and raise a complaint, and we’ll assist you further.