I have successfully configured Mygate WiFi Gateway, but I am unable to remotely unlock my Mygate Smart Lock

Congratulations on the successful configuration of Mygate WiFi Gateway, which will enable your Mygate Smart Lock with send real-time notifications, remote unlock capabilities and many more features. You'll now be able to view your Mygate Smart Lock in "Connected Devices" section of your Mygate WiFi Gateway in the Mygate (or Mygate Smart Devices) mobile application

Patience During Initial Setup

It is important to allow some time for the initial configuration. This process involves establishing a secure and reliable connection between your Mygate WiFi Gateway and the Mygate Smart Lock. During this period, you may notice some functionalities are yet to activate immediately, but rest assured, this is a normal part of the setup process.

Things to Keep in Mind

• The connection process can take a few minutes, so just keep the devices powered on and within a reasonable range to ensure a strong signal
• If your Mygate Smart Lock hasn't responded as expected after a reasonable period, consider checking your network settings and ensuring there are no interferences

Troubleshooting Connectivity Issues

If you find that you are still unable to remotely unlock your Mygate Smart Lock, a simple yet effective fix is to turn off and then on the remote unlocking feature. This process can help reset and re-enable the remote unlocking feature of your Mygate Smart Lock

1. Open the Mygate (or Mygate Smart Devices) app on your smartphone.
2. Go to the settings menu for your Mygate Smart Lock.
3. Toggle the remote unlocking feature off, wait a few seconds, and then turn it back on.

If these steps don't resolve the issue, we encourage you to reach out to our support team for further assistance. We're here to help ensure that your smart home experience is smooth and enjoyable.