How Can I Get Access Records?

Troubleshooting Steps for Syncing Access Records with video.

Step 1: Ensure Latest Versions
- Update your mobile device to the latest operating system.
- Update the MyGate app to the latest version.

Step 2: Minimize Interruptions

- Avoid interruptions during syncing, such as:
       - Phone calls
       - Responding to messages and Emails
       - Other Bluetooth connections (e.g., AirPods, music speakers)
      - Ensure only your lock is connected to Bluetooth.

Step 3: Prepare Your Lock and App
- Stand near the lock.
- Turn ON Bluetooth.
- Wipe the front panel of the lock to ensure it's active.
- Open the MyGate app.

Step 4: Calibrate Lock Clock
- Go to Settings in the app.
- Navigate to the Diagnostics Tool.
- Find Lock Clock and tap on it.
- Select Calibrate Time.

Step 5: Back to settings
- Look for  Access Records and Tap Sync.
- Ensure no interruptions occur during the sync process.

If Issues Persist

If you encounter any errors while performing the above steps, please take screenshots of the error or record your screen while the issue occurs. Then, simply chat with us on WhatsApp at 6366359011 and raise a complaint. We’ll assist you further!

   - Issue description
   - Lock model
- Device model and our team will connect you.