How do I pair the Bluetooth remote unlocking device with my smart lock?

If you are using the MyGate Community App:

1. Open the MyGate App.

2. Tap on the "Manage Locks" icon from the Home Page.

3. Tap on "Users & Accesses".

4. Tap the key icon for the selected user or add a new user.

5. Choose “Door Remote” as the key type.

6. Tap “Next” and follow the on-screen instructions.

If you are using the MyGate Smart Devices App:

1. Open the MyGate Smart Devices App.

2. Tap on the lock you want to add access to.

3. Tap on "Users & Accesses".

4. Tap the key icon for the selected user or add a new user.

Choose “Door Remote” as the key type. and Tap “Next” and follow the on-screen instructions. A video attached below. 

Please note: Door Remote option is only available for Super Admin to add.

If you encounter any errors while performing the above steps, please take screenshots of the error or record your screen while the issue occurs. Then, simply chat with us on WhatsApp at 6366359011 and raise a complaint. We’ll assist you further!