Mygate Smart Locks Limited Warranty Terms & Conditions

The Limited Warranty statement provides a commitment from Mygate to ensure the reliability and quality of its product. This warranty serves as a promise that the product will maintain its integrity and functionality, free from any material or workmanship defects.

The Smart Locks offered by Mygate carry a limited warranty of 3 (three) years from the date of purchase. It is warranted to be free from defects in material for a period of 3 (three) years from the date of purchase. During this period of warranty, if the product is proven to be defective in material, the product will be repaired or replaced by a refurbished product or substituted by a similar product at the discretion of Mygate.

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• This warranty is applicable for a period of 3 (three) years to the original purchaser from the date of purchase. The customer should retain the Order Summary or Tax Invoice (Please refer to Table 1 for more details)

• There should be no amendments/corrections on the Order Summary or Tax Invoice.

• In case repair or replacement of the product is carried out, the period of warranty would continue from the original date of purchase.

• Replaced parts/products would be the property of the Mygate.

• To get the service under warranty/ product Installation, the customer should reach out to Mygate’s Customer Support Team via email at devices@mygate.in

• Visit charges as per the prevailing prices list would be applicable. Travelling and other incidental expenses are payable by the customer wherever applicable.

• Surface finish and/or shade of the product is not covered under this warranty.

• This warranty is restricted to only the product and not the installation service. In case of any damage or non-operation of the product due to the effects of weather on the door and frame, or sag on account of loosened or tightened hinges/latches are not covered under this warranty.

• Warranty on the product would not be applicable under the conditions, including but not limited to:

  • Failures in consumables such as batteries are not covered by warranty. Customers should use only duracell ultra or highly quality alkaline batteries and replace all the batteries whenever they degrade for the product warranty to be valid

  • Installation with unapproved accessories

  • Modification to the product or removal/alteration of parts and components

  • Entry or seepage of liquids / oils / chemicals

  • Damage due to battery leakage

  • Damage due to accidents / fire / robbery / natural calamities

  • Damage due to harsh environment conditions

  • Damage or incompatibility due to  inappropriate operational environment, including external electro-magnetic fields, direct sunlight and high humidity

  • Mygate reserves the right to modify the design of the products without prior notice in pursuance of its policy of continuous technical improvement.

  • Decision of Mygate on the admissibility of the claim under warranty would be final and binding.

  • Maximum liability under the warranty would be limited to the cost of the product. This warranty expressly excludes any claim for incidental or consequential loss or damage.

  • Any representation, warranties or promises inconsistent with or in addition to the warranties contained herewith are unauthorised and shall not be binding on Mygate.

  • This warranty is valid in India only

  • This warranty is issued at Bengaluru, and the Courts at Bengaluru shall have exclusive jurisdiction over matters covered or flowing from this warranty.

  • Mygate reserves its rights to amend the above terms and conditions without notice.

  • Gateway, Door remote and Door sensor have a limited warranty of 6 months from the date of purchase

  • Fair usage policy : This warranty is not applicable for devices that are put to commercial use, such as and not limited to hotels and PGs. To know more about the warranty for devices deployed in commercial sites, please reach out to our support team

Mygate Customer Support Team’s hours are between 10:00 AM and 07:00 PM IST, Monday through Saturday, except National holidays.

This warranty reflects Mygate’s confidence in their product’s durability and their dedication to customer satisfaction. It also provides consumers with a sense of security, knowing that their investment is protected for a notable duration, and any concerns during this period will be addressed by Mygate, ensuring the product performs as expected.