What is your return policy?

We do not offer returns on our products. However, we prioritize customer satisfaction and offer exchanges under the following conditions:

1. Damaged Product: The lock is received in a damaged condition.

2. Tampered Product: The lock is received in a tampered condition.

3. Door Compatibility Issues: The lock is incompatible with your door due to specific feasibility or compatibility constraints.

If you have any questions or would like to request an exchange, please email devices@mygate.in with your product invoice and the reason for the request. Our team will review the details and get in touch with you.

Note: If you purchased the product through a third-party platform, such as Amazon or Flipkart, please contact the respective platform’s customer support team for replacement assistance. MyGate is not responsible for processing returns or exchanges for products purchased through third-party platforms.