What is your return policy for smart door locks?

Generally, we do not have a return policy for our products, but we prioritize customer satisfaction and accept returns only under the following conditions:

1. When you receive the lock in a damaged condition.

2. When you receive the lock in a tampered condition.

3. When the lock has feasibility or compatibility issues specific to your door.
   
   

If you have any further queries, please drop an email to devices@mygate.com with your product invoice and the reason for the return, and our team will get in touch with you.

Note: Incase you placed order from Amazon or flipkart, you can directly connect with their respective support team to get only a replacement.