What should I do if the lock is incompatible with my door, and do I get a refund?

If the lock is found to be incompatible with your door, please send an to devices@mygate.in after the technician visit.

Share your door dimensions, the lock serial number (found on the lock box), and your product invoice.

Our team will verify your request. The support team will guide you in selecting a lock that fits your door and handle the replacement.

If a partial refund is required, the team will process it. If any additional payment is needed, they will inform you.

You will get the best model suited for your door.