What should I do if the lock is incompatible with my door, and do I get a refund?

If the lock is found to be incompatible with your door, please send an to devices@mygate.in after the technician visit.

Share your door dimensions, the lock serial number (found on the lock box), and your product invoice.

Our team will verify the issue and assist you further.

If the product was purchased from Amazon or Flipkart, please raise a return request directly with the respective marketplace’s customer support.