I am unable to unlock via fingerprint, RF card and Pin. It is not working for anyone.

Check the Lock's Prompt: Listen to the lock’s voice prompt for guidance. If it says "Secure Mode is ON," try unlocking it through the User App or use the Mechanical Key.

Using the MyGate App:

1. Open the MyGate App.
2. Go to Manage Lock and navigate to Settings.

Step 1: Calibrate the Lock Clock : In the Lock Clock option, tap on it and select Calibrate Time to set the correct time on the lock.
Step 2: Sync the Access
  2.1: Find the Diagnostics Tool option and tap on it.
  2.2: Select Access Sync to sync the accesses you have provided earlier

Watch the Diagnostics Tool Functionality
🎥 Make sure to watch the video to understand how the Diagnostics Tool works.
✅ Always perform this activity whenever you make any changes to the lock settings.

Watch Now: https://www.youtube.com/shorts/NKy5yjDJ2Cc

Fixing Unidentified Keys - If you notice any unidentified keys, tap on Fix It to clear keys that were not successfully accepted by the lock.

If you encounter any errors while performing the above steps, please take screenshots of the error or record your screen while the issue occurs. Then, simply chat with us on WhatsApp at 6366359011 and raise a complaint. We’ll assist you further!.