The latch bolt is not going inside properly. Please assist.

First, check the battery percentage on your lock. If the battery is above 30%, there’s no need to worry. Just replace with the new battries.

If the issue persists, please reach out to our support team at devices@mygate.com To help us assist you better, kindly include the following:

1.A self-explanatory video explaining the issue you're facing.
2.The lock serial number, which you can find on the battery back cap and also on the lock box.