The latch bolt is not going inside properly. Please assist.

First, check the battery percentage on your lock. If the battery is above 30%, there’s no need to worry. Just replace with the new battries.

If the issue persists, Please record a self-explanatory video clearly showing the poor fitting and share it with us on WhatsApp at 6366359011. Don’t forget to raise a complaint and include:

• A brief description of the issue

• Your lock model

• Your device model