The door is not opening despite the lock saying unlocked. Please assist.

We request you to check once if any other manual lock has been installed on the door because of which door is not getting unlocked. Also, if there is no other installed lock which is restricting opening the lock.

please reach out to our support team at devices@mygate.com  To help us assist you better, kindly include the following:

1.A self-explanatory video explaining the issue you're facing.
2.The lock serial number, which you can find on the battery back cap and also on the lock box.