The door is not opening despite the lock saying unlocked. Please assist.

We request you to check once if any other manual lock has been installed on the door because of which door is not getting unlocked.

Please call us at 08047166455, we are available 24/7.

After your call, please send an email to devices@mygate.in including the following information:

1. A self-explanatory video explaining the issue you're facing.

2. The lock serial number, which you can find on the battery back cap and on the lock box.