My lock battery is draining very fast. Please assist.

MyGate locks come with a battery life of 4 - 6 months, based on an average cycle of 10 operations a day. If you're experiencing battery-related issues, please follow these steps:

1. Use Recommended Batteries: Ensure you are using Duracell Ultra batteries, as MyGate recommends these for optimal performance. Avoid using other brands or types, as they may cause issues.
2. Check Battery Installation: Verify that the batteries are inserted correctly and that there is no loose contact or leakage.
3. Perform Battery Sync: While staying near the lock, perform a battery sync through the settings option in the MyGate app to ensure the battery status is accurate.
4. Watch the Diagnostics Tool Functionality

   🎥 Make sure to watch the video to understand how the Diagnostics Tool works.

   ✅ Always perform this activity whenever you make any changes to the lock settings.

   Watch Now: https://www.youtube.com/shorts/NKy5yjDJ2Cc
   
   If the issue persists, Please reach out to our support team via WhatsApp at 6366359011. To help us assist you better, kindly include the following:

   1. A self-explanatory video explaining the issue you're facing.

   2. The lock serial number, which you can find on the battery back cap and on the lock box.