I am unable to pair my mygate lock to my mygate app. What should I do?

Currently, we do not have the option to unpair the lock. However, you can delete the lock and reconfigure it.

Note: When you delete the lock, all existing data will be erased.

To reconfigure the lock, please visit our help site for detailed instructions.  - https://help.shop.mygate.com/categories/30890-lock-setup-configuration