How can I open the door if my lock is not responding and I am stuck outside ?

If your lock's battery is dead, you can jump-start it by connecting a power bank using a Type-C cable.

We also recommend keeping a manual key in a secure place outside your home for emergency access.

Please reach out to our support team via WhatsApp at 6366359011.Our support is available 7 days a week, from 10:00 AM to 7:00 PM.