Why tamper alert is coming? How to fix this?

Why Tamper Alerts are Triggered:

Forceful Impact: If someone is attempting to forcefully open or break the door, our sensors will detect the impact and trigger a tamper alert.
Slamming the Door: A door slammed with force can activate the sensor, setting off an alert.
Environmental Factors: If your door is located on a higher floor or exposed to strong winds (particularly in certain seasons), the vibrations may be detected by the lock, causing a tamper alert. This is common for most wooden doors in India and is a natural response from the lock.

No Need to Worry: Environmental Factors is simply a reaction of the lock to environmental conditions, and it doesn’t indicate any malfunction.

Please reach out to our support team via WhatsApp at 6366359011. To help us assist you better, kindly include the following:

1. A self-explanatory video explaining the issue you're facing.

2. The lock serial number, which you can find on the battery back cap and on the lock box.