Why tamper alert is coming? How to fix this?

Why Tamper Alerts are Triggered:

Forceful Impact: If someone is attempting to forcefully open or break the door, our sensors will detect the impact and trigger a tamper alert.
Slamming the Door: A door slammed with force can activate the sensor, setting off an alert.
Environmental Factors: If your door is located on a higher floor or exposed to strong winds (particularly in certain seasons), the vibrations may be detected by the lock, causing a tamper alert. This is common for most wooden doors in India and is a natural response from the lock.

No Need to Worry: Environmental Factors is simply a reaction of the lock to environmental conditions, and it doesn’t indicate any malfunction.

Kindly share the requested details below or you can send an email to devices@mygate.in

1. A self-explanatory video explaining the issue you're facing.

2. The lock serial number, which you can find on the battery back cap and on the lock box.