Why am I unable to create a new profile or assign access to someone?

No worries! Let’s fix this together. Just follow these simple steps and video:

Check out the Video - https://www.youtube.com/shorts/NKy5yjDJ2Cc

Steps:

1. Open the MyGate app and tap on your lock.

2. Navigate to Settings > Diagnostics Tool.

3. Perform the following actions:

   • Calibrate Time – Syncs the lock clock.

   • Run Access Sync – Ensures your phone and the lock are properly synced.

Once done, you’ll be ready to create your profile and gain access.

Please note: Ensure you’re performing these steps from the Super Admin profile and are physically near the lock during the process.If the issue persists, please:

• Take a screen recording of the process

• Capture screenshots of any error messages

• Send them via WhatsApp to 6366359011, mentioning: "Issue with user profile and access creation"

We’re here to help every step of the way!