Why do deleted fingerprint, PIN, and RFID access keys still work?

No worries, let’s resolve this together! Please follow the steps below along with the video:

 Watch the video: https://www.youtube.com/shorts/NKy5yjDJ2Cc

Steps to Follow:

1. Open the MyGate app and select your lock.

2. Go to Settings > Diagnostics Tool.

3. Perform the following actions:

   • Sync the lock clock – Calibrate the lock time to match your phone’s time.

   • Perform Access Sync – Tap Run.

   • If any unidentified access keys are listed, tap "Fix It" in the tool. and Now test the lock using your old PIN, fingerprint, or RFID.
     
     Important Note: Perform the steps from Super Admin Profile and stay physically close to the lock while performing these steps.

^{Still Facing Issues?}

If the problem persists:

• Record your screen while performing the steps.

• Take screenshots of any error messages.

• Share it with us or you can send an email to devices@mygate.in email subject: "Lock accepting the deleted access."

 We’re here to support you every step of the way!