Why is the lock not accepting the OTP code?

No worries, let’s fix this together! Just follow the steps below along with the video:

Watch the video: https://www.youtube.com/shorts/NKy5yjDJ2Cc

Steps to Follow:

1. Open the MyGate app and select your lock.

2. Go to Settings > Diagnostics Tool.

3. Perform the following actions:

   • Sync the lock clock – Match the lock’s time with your phone’s time.

   • Perform Access Sync – Tap Run.

4. Generate a new OTP and test it.

 Important Note: Make sure you're using the Super Admin profile and are physically close to the lock during these steps.

Still Facing Issues? If the issue continues:

• Record your screen while following the steps.

• Take screenshots of any error messages.

• Send both via WhatsApp to 6366359011 with the message: "OTP Unlocking Issue"

We’re here to support you every step of the way!

Alternate Method to Allow Guest Access When You're not near the Lock:

1. Quickly create a user profile in the app.

2. Generate an automatic PIN You can share the access key with your guest for entry and, when you're near the lock, you can delete the profile and access key at any time.