Why is my smart lock unlocking automatically without a PIN, fingerprint, or app input even when no one is trying to access it?

No worries, let’s fix this together! Please follow the steps below along with the video:

Watch the video: https://www.youtube.com/shorts/NKy5yjDJ2Cc

Steps to Follow:

1. Open the MyGate app and select your lock.

2. Go to Settings > Diagnostics Tool.

3. Perform the following actions:

   • Sync the lock clock – Match the lock’s time with your phone’s time.

   • Perform Access Sync – Tap Run.

4. Go back to Settings and toggle Passage Mode ON, then OFF again, and save the changes.

5. Adjust the Auto-Lock Timing as needed and save it.

6. Return to Diagnostics Tool, tap Perform Access Run, and test the lock’s auto-lock Locking behavior.

Important Note: Make sure you’re using the Super Admin profile and are physically close to the lock while performing these steps.

Still Facing Issues? If the Auto locking Issue continues, please record a video of the door locking and unlocking issue. Send the video via WhatsApp to 6366359011 with the message:"Auto locking issue."

We’re here to support you every step of the way!