Why is the lock suddenly failing to accept or recognize fingerprint access frequently?

We’re here to help you!

Firstly, it’s important to understand why this problem happens. Fingerprint recognition is the main way to open your lock, and it’s made to be quick and reliable. But sometimes, the lock may not recognize your fingerprint because of natural things like changes in weather, small differences in your fingers, sweaty skin, or tiny cracks on your fingerprint.

Don’t worry! To fix this, you can simply add the same fingerprint again for better accuracy. We recommend doing this to improve recognition and ensure the best performance.

Please watch this video to learn how to improve fingerprint access by adding another fingerprint:
🎥 https://www.youtube.com/shorts/wWpErAtqwLI

After adding the fingerprint, make sure to run the diagnostic tool to sync all changes with the lock:
🎥 https://www.youtube.com/shorts/NKy5yjDJ2Cc

If your lock fingerprint sensor still doesn’t recognize, please record a short video and share it via WhatsApp at 6366359011 with the message:"Fingerprint sensor issue."

We’re always here to support you!