What should I do if a door sensor isn’t working?

You can check the following things if your door sensor isn't working:

1. Check that your door sensor setting is turned ON.

2. Check that you have a wifi gateway setup for your lock and that it has an active internet connection. 

3. Check that the alignment of the sensor parts on the door panels is placed correctly.

Do the Gateway Reconfiguration - https://help.shop.mygate.com/articles/134439-why-is-my-mygate-smart-lock-not-unlocking-remotely-and-how-can-i-fix-it-gateway-connected

If you encounter any errors while performing the above steps, please take screenshots of the error or record your screen while the issue occurs. Then, simply chat with us on WhatsApp at 6366359011 and raise a complaint. We’ll assist you further