Why am I not receiving notifications, and could it be related to Wi-Fi connectivity issues?

No worries, let’s fix this together! Just follow the steps below along with the video:

Watch the video: https://www.youtube.com/shorts/NKy5yjDJ2Cc

Steps to Follow:

1. Open the MyGate app and select your lock.

2. Go to Settings > Diagnostics Tool.

3. Perform the following actions:

   • Sync the lock clock – Match the lock’s time with your phone’s time.

   • Perform Access Sync – Tap Run.

4. Check the Wi-Fi status and reconfigure - https://help.shop.mygate.com/articles/129057-how-can-i-fix-wi-fi-and-notifications-problems-with-mygate-smart-lock

5. If you're using the MyGate Wi-Fi Gateway, reconfiguration of the gateway may be required: https://help.shop.mygate.com/articles/134439-remote-unlocking-is-not-working-how-do-i-fix-it

Important Note: 
Ensure you're using the Super Admin profile and are physically close to the lock while performing these steps.

Still Facing Issues? If the issue continues:

• Record your screen while following the steps.

• Take screenshots of any error messages. Send both via WhatsApp to 6366359011 with the message: "WIFI broken or Failed to load networks or gateway not working"

We’re here to support you every step of the way!